If there are any issues at all with the functionality of the equipment, please give us a call as soon as you can. Any equipment issues preventing the safe functioning of equipment will be refunded.
1-2 days to ensure package arrives in time. We will always ensure our transport bookings allow for enough time for your package to arrive.
Please contact us to arrange a quote for postage to your location. We recommend at least 4 to 5 business days for regional locations, and 1-2 business days for outer metro areas, however this cannot be guaranteed in all cases, so please contact us to arrange shipping information.
This will be by arrangement, you can call or email your query. Rates will be as per your original booking rates for your hire period.
If your beacon is accidentally activated, switch it off immediately and contact the Australian Maritime Safety Authority (AMSA) on 1800 641 792. There is no penalty for accidental activation.
The information that should be reported includes:
· The PLB’s 15-digit Unique Identifier Number (UIN). Also identified as the 15-digit Hex ID
· Time and date
· Duration and cause of activation
· Location of beacon at the time of activation
A signal is sent to a nearby satellite, then on to a monitoring station who will then pass on to the country’s search and rescue authority. This may take several hours. In Australia, the Australian Maritime Safety Authority (AMSA) will initiate the search and rescue. Generally, they will attempt to make contact with the registered user of the EPIRB to confirm the emergency is an actual event. They may also attempt to contact listed Emergency Contacts to verify user details including travel plans if unknown. They may also contact Nomad Outback Australia as the registered owner of the EPIRB. It is important that Contact details, emergency contact details and travel plans are provided so as to ensure rescue authorities can focus efforts quickly to the right area and people. Users should be prepared with a plan to sustain life as best as possible until help arrives.
The ResQlink EPIRB is tested monthly, however if you wish to also conduct a test prior to travel that is fine.
The ResQlink EPIRB requires a clear view to the sky in order to send the emergency signal.
Providing your details, emergency contact details and travel plans assists with understanding where you are and whether the emergency SOS is valid. This will be passed on to the rescue team assigned the rescue. It is pertinent that you understand that a rescue may take several hours, therefore individuals should ensure they have a sufficient plan in place to manage injuries, illnesses and sustain life until help arrives.
If activated, the SOS button sends your GPS position to GEOS who monitor the emergency activations. They will then attempt contact with the phone, the user, or the owner of the phone.
The Garmin InReach Explorer requires a view of the sky to ensure best and most accurate data and GPS positioning. SOS will activate and send the message once the Iridium Satellite passes overhead.
The Garmin InReach Explorers come with unlimited SOS messaging, Unlimited Pre-set messaging only, All Standard Texts, Weather Reports, and GPS Tracking/Sending is additional and will e charged as per the Rates charges list for the Garmin InReach Explorer, and be billed within 3 weeks of hire period ending.
Providing your details, emergency contact details and travel plans assists with understanding where you are and whether the emergency SOS is valid. This will be passed on to the rescue team assigned the rescue. It is pertinent that you understand that a rescue may take several hours, therefore individuals should ensure they have a sufficient plan in place to manage injuries, illnesses and sustain life until help arrives.
If activated, the SOS button sends your GPS position to GEOS who monitor the emergency activations. They will then attempt contact with the phone, the user, or the owner of the phone
The Iridium network has very good coverage throughout Australia and most of the globe. The 9575 requires the aerial to be pulled up and pointing towards to the sky to be able to maintain best coverage. The phone is unlikely to receive network coverage when in a vehicle / building or other type of natural or man-made structure. There may also be limited coverage when in a ravine or gorge, however given the Iridium network is constantly rotating the globe, there is a possibility of some coverage allowing the ability to make a brief call or send a text / SOS if an emergency.
No. Satellite hire rates include daily hire rates and SOS message activation only. Calls / Texts / Data is additional and is charged separately at the end of the hire period (within 3 weeks of hire)
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