Terms of Hire
Guarantee of Working Condition
The Customer acknowledges that Nomad Outback Australia Pty Ltd takes all care to ensure that Equipment is in correct working order prior to dispatch, but accepts no liability nor pay compensation for failure of the Equipment at any given time, or failure of the network or connection to the network.
No Liability for Indirect or Consequential Loss
Nomad Outback Australia Pty Ltd shall not be liable to compensate the Customer, its agents or third parties whatsoever for any other damages to property or injury to person whether rising out of the use or operation of the Equipment or otherwise.
Ownership of Equipment
The Customer understands and accepts that all Equipment remains the property of Nomad Outback Australia Pty Ltd and that the Customer must not sub-hire, transfer hire or sell any part of the Equipment under any circumstances.
Correct Use of Equipment
The Customer undertakes to use the Equipment in a proper and careful manner and only for the purposes intended by manufacturer. The Customer acknowledges that it is their responsibility to ensure that the Equipment is in working condition, that they have read the ‘Operators Instruction Guide’ supplied with the hire and that they know how to use the Equipment in the correct manner. Nomad Outback Australia Pty Ltd highlights to the Customer that in Australia it is against the law to operate a mobile phone whilst driving, a satellite phone or satellite device in this regard should be treated the same as a mobile and must not be used while driving.
Selection of Equipment
Nomad Outback Australia Pty Ltd accepts no liability and makes no guarantee that the Equipment is ‘Fit for Purpose’ for the specific use by the Customer. As per return policy, the customer must ensure the equipment is checked upon receiving and advise Nomad Outback Australia within 3 days of arrival of any issues pertaining to the operation of the equipment.
The Customer is fully responsible for any loss or damage to the Equipment. Nomad Outback Australia Pty Ltd reserves the right to charge the Customer and/or debit the Customers credit card for full replacement/repair + 15% administration fee for any damage or loss of the Equipment. The 15% administration includes a small portion relating to loss of hire ability for the equipment
In the event of Equipment failure or breakdown that is not deemed to be as a result of Damage by the Customer, the Customer has the right to request suspension of the hire or replacement Equipment. The Customer must notify Nomad Outback Australia Pty Ltd as soon as practically possible. The Customer must not undertake or attempt any repairs to the Equipment or send Equipment to any repair agent without written permission prior.
The hire period is that stated on the Hire Agreement, transport time to and return is included in the hire period and is charged (if freight is required). Nomad Outback Australia Pty Ltd accepts no responsibility or liability for the delivery of the Equipment on time or at the specified date as agreed on the Hire Agreement.
Use of Hire Data Package
Where the hirer chooses to utilise the Satellite Phone as a remote modem device, the hirer is responsible for the set-up and loading of the data software and any other means necessary to utilise the Satellite as a modem. It is at the hirers cost if they employ a computer support person or software help desk. Nomad Outback Australia Pty Ltd does not warrant or guarantee the operation of data kit on any computer. Any viruses or computer failures due to the use is at the hirers responsibility.
Return of Equipment
The Customer undertakes to return the Equipment on or before the due return date to Nomad Outback Australia Pty Ltd. It is the Customers responsibility to ensure that any requirements for pick-up are communicated in advance to Nomad Outback Australia to ensure pick-up is kept within the hired arrangement. Where a prepaid consignment note has been issued for the return of the Equipment to Nomad Outback Australia Pty Ltd the Customer shall ensure that the equipment is returned in the correct size and appropriate packaging, Nomad Outback Australia Pty Ltd reserves the right charge the Customer or debit the Customers credit card if additional freight is incurred due to over size packaging or customer has not met the intended pick-up arrangement as agreed.
The hire period is considered finished after the courier company has collected the hire equipment for return to Nomad Outback Australia Pty Ltd and when all other aspects of the Hire Agreement have been complied with. It is the customer’s responsibility to replace the prepaid consignment note if lost or damaged.
Payment Terms Full payment for hire is required prior to Equipment being despatched. Payment for extension of hire is required on notification that hire is to be extended. Only business customers who have an account already established with Nomad Outback Australia Pty Ltd are permitted to be invoiced after dispatch.
Extension of Hire
If the hire is to be extended, notice must be given forty eight (48) hours prior to the stated return date. An administration fee of $20.00 will be charged if correct notification is not received. Notice can be via e-mail or phone to Nomad Outback Australia Pty Ltd. Extension hire rates will continue as at the original daily hire rates.
Call Rates and Charges
Nomad Outback Australia Pty Ltd reserves the right to charge the Customer or debit the Customers credit card for calls made, either at the end of the hire or during the hire period. Calls shall be charged in thirty (30) second blocks ie 59 second call shall be charged at 60 seconds, a 62 second call shall be charged at 90 seconds. Special note should be taken regarding call rates when calling a non Telstra satellite phone. Nomad Outback Australia Pty Ltd will send via e-mail a tax invoice to the customer for charged/debited amounts for calls made. Actual call rates are specified on the Call Rates Brochure.
Cancellation of Hire
Cancellation of a confirmed booking requires seventy two (72) hours notice, no charge will be incurred when correct notice is received. Correct notice is required in writing via e-mail. Nomad Outback Australia Pty Ltd reserves the right to charge the Customer or debit the Customers credit card when correct notice of cancellation is not received; cancellation fee is the minimum hire period of seven (7) days daily hire.
Early Return of Hire Equipment
Early return of hire Equipment, minimum hire period is seven (7) days Equipment returned within three (3) days of due return date will not receive a refund. Equipment returned with greater than three (3) days from due return date are entitled to a refund based on the number of days left to due return date as long as the minimum hire period of seven (7) days has been met.
The customer is aware that insurance is not offered on hire Equipment and that they should seek independent insurance if required. Complete replacement of a standard hire kit is up to $2000.00.